MicronetOhio, Inc. makes every attempt to promptly process and ship all sales software in the order received. Processing normally takes up to 10 business days from the date of sale. Our return policy grants a refundable credit for the purchase price of the CD or diskette only if the software is returned in its un-opened wrapped package, less $75.00 restocking fee. When a refund is due, that refund will be issued in the same manner as payment was received from the customer. That is, if a corporate credit card was used to purchase a software, a credit would be issued to the customer's credit card for the refund amount less the restocking fee. In no case shall a refund be issued if software has been opened. In the event manufacturing defects in the CD or diskettes prevent the successful installation and use of the software package, the CD or diskettes will gladly be exchanged with the return to our office of the defective CD or diskettes. For legal and tax purposes, all transactions conducted through this web site occur within the State of Ohio. Questions, comments and concerns should be addressed to ... MicronetOhio, Inc. 5311 Northfield Road, Ste.312 Bedford Heights, OH. 44146 Tel: 216-662-7171